Booking Terms and Conditions
- By signing the booking form or accepting the Terms & Conditions of the booking form including the online version you agree to the Terms & Conditions stated below and any local terms and conditions from the managing agent (or owner).
- The booking conditions still apply even if the booking form has not been completed (eg. Late booking by telephone).
- Following the return of the booking form to us and the appropriate payment, confirmation of the reservation will be sent. All accommodation is booked exclusively in the specific home chosen for the number of persons showing on the booking form for the dates reserved and the accommodation booked cannot be sub-let, shared or assigned. No other persons may use the accommodation.
- Rates are subject to local sales and resort taxes.
- A departure cleaning fee is charged on stays of less than 7 nights.
- A deposit of 25% of the total balance is required to confirm your dates and secure your accommodation. The reservation is not confirmed until your deposit is received.
- The balance is due 9 weeks prior to arrival (or earlier). We will send out final instructions including directions and check-in details, approximately 3 weeks prior to arrival date.
- Bookings made within 9 weeks of the arrival date must be paid in full including the refundable security deposit (see paragraph 11 below).
- We regret that pets are not permitted unless the home advertised as a “pet friendly” home and you have advised us of your intent to bring a pet, prior to your arrival. Also, smoking is not allowed inside any of the homes. Failure to observe these rules will be deemed misuse of the property and will result in a minimum $250 charge against your security deposit to cover an industrial clean.
- Check-in is from 4:00 pm on the day of arrival; check-out is by 10:00 am on the day of departure for all homes. Failure to depart on time may result in additional charges.
- Glass may not be taken near the pool and in some villas, if broken glass is found inside the swimming pool upon your checkout, then swimming pool will need to be fully drained and made safe for future guests, an expense (including loss of business) which will be charged to you, the renter.
- A security deposit is required for all bookings. The amount of deposit will vary depending on the size of the house. For homes that are 5 bedrooms or less a $1000 Security Deposit is required and for homes of 6 bedrooms or greater a $1,500 security deposit is required. For all homes located in Champions Gate, Orlando a $1,000 security deposit is required. A signed Security Deposit authorisation form must be received in our office prior to check-in. This form is required to provide security against any malicious damages, inventory discrepancies, excess housekeeping or excess trash. Subject to satisfactory inspection of the property after departure the authorisation will be voided within 2 weeks of your departure. We reserve the right to increase security deposits from time to time.
- Please be aware that parking of RVs, campers and trailers in the driveway of the home or anywhere in the development is not permitted.
- Once a home has been confirmed it cannot be substituted for another home without financial penalties as per the cancellation policy. In the event that the reserved property cannot be supplied, due to reasons beyond the control of Exclusive Private Villas or our agent, we will offer an alternative home of the same standard (or higher) OR full refund of all money paid.
- All homes are provided with a basic starter supply of toiletries and kitchen supplies, guests are then responsible for purchasing/supplying all further supplies required for the duration of their stay.
- Every property is provided with a house information manual which will contain both general and specific information relevant to both the property and surrounding area. In our Orlando homes, attention should be given to the trash and parking requirements of the resort’s Homeowners Association you are staying in as failure to observe the rules can result in a substantial fine imposed by the resorts.
- Please note that: no refunds will be given for late arrivals, early departures or unused days of your accommodation package. Under no circumstances can the security deposit be refunded on day of departure.
- All bookings in Orlando are subject to a Property Protection Fee at the following premiums: *All Condos (3 bedrooms and under) = $45 *3-4 bedroom homes = $50 *5 bedroom homes = $65 *6 bedroom homes = $85 *7-8 bedroom homes = $150 * 9-12 bedroom homes = $195 The Property Protection Fee is a damage waiver that will cover accidental or inadvertent damages. The value of damage waived for accidental or inadvertent damages is based on the property size and location. Please be advised that intentional damage or gross negligence will result in additional costs. The damage must be reported by the guest prior to their check out.
- No charge backs will be levied against any payments made in settlement of the agreed rental made with a credit card transaction as deposit, balance or full payment after the departure date.
- Our vacation homes are provided for general vacation use only. Parties and special events may only be permitted by us through prior arrangement. We (or the local management agent) reserve the right to ask guests to leave the premises without refund in the event of misuse of the property.
- Pool Heat (an optional extra) must be chosen to make use of a vacation home’s Spa as a “Hot Tub”. In the unlikely event of any pool heat failure, we will credit the lost the pool heat charge pro-rata at the daily rate. If pool heat was provided free by the owner, no refund or compensation will be applicable.
- We will use our best endeavours to resolve any issues with the villa as long as they are reported immediately. Exclusive Private Villas will not be responsible for issues that have not been reported as soon as the issue arises.
- From time to time, properties are upgraded, amenities are exchanged and house inventory (including games machines and kitchenware) are changed. Whilst we provide the property description and photos in good faith, we accept no liability if anything has changed within the property rendering our description and photographs inaccurate or out of date.
- Whilst we endeavour to keep private pools in immaculate condition by servicing the pool twice per week, occasionally parts break which may render the pool unusable for several days. We will endeavour to fix the pool as quickly as possible but cannot guarantee any pool usage during your stay.
- Cancellation by Exclusive Private Villas Ltd (the company): In the event of the rental property being no longer available through unforeseen damage, or circumstances beyond the company’s control, we reserve the right to offer alternative accommodation (same price range), failing that we will offer alternative dates.
- Cancellation by the client: Cancellations (which include situations where a client is unable to check-in because of government imposed travel limitations or any situation where there is a force majeure) must be received in writing and are subject to the following penalties: – 9 weeks or more prior to arrival – loss of deposit – Within 9 weeks of arrival – no refund. If the Rental period is during any part of a holiday period (For example, Christmas, Thanksgiving, Passover, Easter etc) then the refund is 50% of all funds paid at the time of the cancellation. The definition of “Holiday period” is at the absolute discretion of Exclusive Private Villas.
- Renters must purchase suitable travel insurance which cover medical issues, travel issues (e.g cancellation and delays of flights) and any issues that are brought about by a force majeure. Exclusive Private Villas will not be responsible for any situation where we are unable to fulfil any part of our contract due to a force majeure.
Exclusive Private Villas Ltd cannot accept liability whatsoever for any injury sustained by any guest or visitor to the house, grounds or swimming pool, or for any loss or damage caused to any possessions brought onto the rental property. Without any restrictions, Exclusive Private Villas Ltd shall not be liable for any loss or damage arising in connection with the guest’s stay in the property caused by matters beyond reasonable control, including acts of God, surrounding construction work, excessive disturbance of neighbouring properties, failure of utility supplies such as water, electricity, gas or air conditioning. Although, we will make every effort to respond and minimize any disruption caused