Booking FAQ

Booking FAQ

How secure is your booking process? 

Our booking process is fully PCI DSS compliant and payment is taken securely through Stripe. Stripe have been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry

Am I protected against my villa being sold or something like a hurricane rendering my property uninhabitable? 

All bookings with ExclusivePrivateVillas.com are fully protected. In the unlikely event that your home is rendered uninhabitable prior to your holiday, we will arrange an alternative similar property or upgrade. If this is not acceptable, you will be refunded in full.

What’s the worst that could happen? 

As with any holiday things rarely go wrong but we always recommend buying comprehensive villa rental travel insurance around the time you book which gives total peace of mind for things like the need for medical care, flight delays and issues during your stay.

Can I opt to have pool heat?

Yes, it normally takes a day to switch on and heat up so guests often leave it until arrival to check the temperature and instruct us but we would be happy to quote for pool heat depending on the size of the Pool.

What Deposit do you need to secure a booking?

We take a non-refundable 25% deposit on our Florida Villas and you simply pay the balance 9 weeks before your arrival. For stays during holiday periods (e.g Christmas, Easter etc) in Barbados, a 50% deposit is required.

Are you affiliated with any industry bodies?

Yes, we are proud to be members and work to the standards of both ASTA (American Society of Travel Advisors) and FVRMA (Florida Vacation Rental Management Association). We also hold $1,000,000 of indemnity insurance.

Who looks after us when we are at the villa?

From the moment you book to the day you leave the villa, our team will ensure you have the holiday of a lifetime. We are experts in not only the villas but the theme parks, restaurants and other attractions so please contact us for any questions you have at any time. Whilst at the villa you will also be looked after by our ground team who are the 2016/17 and 2017/18 FVRMA Management company of the year. Whilst trying not to disturb you, your pool will be cleaned twice a week and our expert maintenance team are on hand should you have any issues with the villa. If you do wish to escalate any issues though, do get in touch with us immediately.

What do I do if I need something special like a cot or a high chair?

We can rent you almost anything you will imagine you’ll need on your villa holiday and arrange for delivery to your villa.

How do I get access into the villa?

All our Orlando villas are accessed by state of the art digital code keypads. A few days before you arrive, your reservation specialist will send you full arrival details, including your dedicated FOUR NUMBER access code. When you arrive at the resort, simply show the security staff your arrival details and they will give you a temporary car pass for the duration of your holiday.

Do you take a security deposit?

As part of your rental fee, your villa is insured but a security deposit is taken to cover the excess fee which varies depending on the size of your villa. This deposit will normally be taken prior to your arrival and will be returned shortly after your departure. 

Could you help us with our Disney questions?

As Disney annual pass holders ourselves (and some of us with a 20 years of park experience), we are specialists in advising guests on all major parks and would be delighted to help you plan your days in the parks to get the most out of them. Our guests are always leaps and bounds ahead of others with their FASTPASSES and Restaurants booked months in advance and plan on what routes to follow.

Can we cook and eat Al Fresco at the villa?

Almost all of our villas have Al Fresco dining opportunities around your private pool and outdoor grills to cook your food but do check with us if you cannot see the facilities in any of the photos of your villa.

Can we play golf at Reunion Resort?

Many of our Villa owners are members of Reunion Resort and as such, have an opportunity to allow their guests to “inherit” a temporary membership. Check with us to discuss this as there are some restrictions but eessentially yes, even without membership, you should be able to play golf but check with us or Reunion Resort club house first.

Can we hire a chef?

You can indeed. We offer some of the finest dining chefs in each of our destinations so do get in touch with us to arrange your specific needs. Our Barbados villas normally come with an inclusive Cook/Cleaner but check with us at the time of booking.

We’d like to get mid-holiday cleaning do you offer this?

Yes, we do offer extra cleaning and you can choose between a FULL and LIGHT clean depending on your budget.

Let us help you plan something special